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Shipping Policy

Last updated: 2025/04/04

At Filsshops.com, we strive to deliver your orders safely and promptly. This Shipping Policy outlines our delivery terms, shipping times, and charges applicable to orders placed through our website or mobile application.

1. Shipping Coverage

We currently deliver to:

  • All emirates within the United Arab Emirates.

  • Selected GCC and international destinations, depending on the seller.

Please check the product page to verify if international delivery is available for a specific item.

2. Shipping Charges

Shipping fees are calculated based on:

  • Delivery location (domestic or international).

  • Order weight and dimensions.

  • Seller origin (local or international seller).

Shipping charges will be clearly displayed at checkout before order confirmation.

3. Estimated Delivery Time

  • UAE orders: 1–3 business days (within cities), up to 5 business days for remote areas.

  • GCC orders: 3–7 business days.

  • International orders: 7–14 business days.

Note: Delivery times may vary due to public holidays, customs clearance, or unforeseen delays.

4. Order Processing

  • Orders are processed within 1–2 business days after confirmation and payment.

  • You will receive an order confirmation email with tracking details once your item has shipped.

5. Tracking Your Order

Once shipped, you will receive a tracking number via email or SMS to monitor your package's status through our courier partner’s platform or your Filsshops account.

6. Customs and Import Duties

  • For international shipments, customs duties and taxes may apply based on the destination country’s regulations.

  • Buyers are responsible for any customs or import charges.

  • Delays caused by customs are beyond our control.

7. Delivery Attempts

  • Our courier will attempt delivery up to two times.

  • If delivery fails, the package may be returned, and the customer may be charged for re-shipment or cancellation.

8. Shipping from Third-Party Sellers

  • If the item is fulfilled by a third-party seller, delivery times and terms may vary.

  • You will be notified during checkout if multiple shipments apply to your order.

9. Support and Inquiries

If you have questions or issues related to your delivery, please contact our support team:

📞 +971 (04) 5616814
🌐 www.filsshops.com
✉️ Or via the "Contact Us" section in your account.