Last updated: 2025/04/04
At Filsshops.com, we are committed to ensuring a smooth and secure shopping experience for all users. This policy outlines the conditions and process for requesting a return or refund when purchasing through our website or mobile app.
You may request a refund within 7 calendar days of receiving your order under the following conditions:
You received a damaged or defective item.
You received the wrong item or the item does not match the description.
The product is unopened and in its original condition (in specific cases).
Note: Certain items are non-refundable, such as:
Opened personal care or hygiene products.
Customized or made-to-order items.
Digital goods or items that have been activated.
To initiate a return or refund:
Log in to your account.
Go to the "My Orders" section and select the relevant order.
Click "Request a Return" and complete the form.
Attach clear images of the item (if applicable).
Submit the request and wait for review.
Requests are reviewed within 3–5 business days.
We will contact you to confirm the approval or request additional information.
If approved, the refund will be processed within 7–14 business days using the original payment method.
If the error is on our side or the seller’s: we cover all return and shipping fees.
If the return is due to a change of mind: the customer bears the return shipping cost.
For items sold by third-party vendors, their individual return policy applies.
We will assist in coordinating the return, but final approval may depend on the seller.
Returns are not accepted after the refund period has expired.
Items that have been used, damaged by the customer, or tampered with are not eligible for refund.
For any inquiries or assistance with a refund request, please contact us via:
📞 +971 (04) 5616814
🌐 www.filsshops.com
✉️ Or through the "Contact Us" page on our website or mobile app.
